Facilities & Services

As a premier lifestyle destination in the heart of Sandton, Nelson Mandela Square has a set of world class services to match. All our facilities are aimed at providing all our visitors with a seamless retail experience.

Information Kiosks

Shoppers who are looking for store information, directions around the centre and local area knowledge can visit the Sandton City information kiosks situated in the Banking Mall, on the Lower Level in the Checkers Court area (opposite Totalsports and Swarovski), on the Upper Level near Woolworths and on the Lower Level in the Protea Court. These friendly Sandton City hosts are happy to offer their assistance. You can also buy gift cards here.

Make a note of our trading hours:

Mondays – Saturdays: 09h00 – 20h00
Sundays & Public Holidays: 09h00 – 18h00

Electronic directory boards / touch screens and signage are located throughout the centre to ease your shopping experience.

Special Access

For our disabled customers, shopping is easy and convenient at Nelson Mandela Square.

We have a number of facilities geared to meet the needs of our guests with disabilities:

Wheelchairs are available for hire from any Sandton City information kiosks. To hire a wheelchair, you will need positive identification, either a barcoded ID or valid driver’s license, as well as a R250 security deposit, which is fully refundable.

Several reserved parking spaces are located close to the entrances in all car parks.

A number of toilet facilities throughout the centre are suitable for disabled access.

Smoking Areas

Please only smoke in a designated area

As per the Tabacco Control Legislations, smoking in both enclosed and public areas is illegal unless the area is deemed a designated smoking zone. Please note that no smoking is allowed in the undercover parking areas of the centre.

The Michelangelo Hotel offers a smoking section.

Shopping with baby

The Baby Room in our Lower level toilets has suitable facilities to change, feed and rest your baby.

A family toilet facility is conveniently situated next to the baby change room.