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Sandton City & Nelson Mandela Square Covid-19 Update Essential Services

Dear valued customer,

Extraordinary times call for extraordinary measures. With the ongoing spread of the Coronavirus (COVID-19) locally, on Monday, 23 March 2020, President Cyril Ramaphosa shared a detailed 21-day national lockdown plan, which will come into effect on Thursday, 26 March, from 23H59. With this in mind, I want to share with you the measures Sandton City and Nelson Mandela Square have put in place to ensure your safety and wellbeing at all times when visiting for essential services only.


As outlined by the President, grocery stores, pharmacies, banks and other essential industries will remain open during the 21-day national lockdown.
Sandton City and Nelson Mandela Square’s lockdown trading hours are as follows:
09H00 – 18H00
*these trading hours are subject to change

The following essential services stores will be trading during the lockdown:
ABSA Bank, African Bank, Bidvest Bank, Bread Basket (Bakery & Butchery only), Capitec Bank, Checkers Hyper, Clicks, Dis-Chem Pharmacies, FNB Bank, Nedbank, Rennie Foreign Exchange, Select Medical Mews Practices, Standard Bank, The Nutri-Balance Centre, The Butcher Shop & Grill (Butcher only), Travelex and Woolworths (food market only).

Please note, only the following entrances will be open during the lockdown period:
Building entrances that will be accessible to the public with be those on 5th Street, those on Alice Lane, as well as those on Sandton Drive.


With your health and safety as our number-one priority, we apply the highest standard of hygiene and cleanliness throughout Sandton City and Nelson Mandela Square. Following President Ramaphosa’s speech on Sunday 15 March, increased cleaning and hygiene protocols have been implemented, including increased frequency of cleaning cycles. Simultaneously, we have instructed all our retail partners to place the same stringent measures to ensure the safety of shoppers, tenants and staff. Information detailing the various additional precautionary measures have been displayed throughout the malls and on our social media channels, as a means to further educate all shoppers, tenants and employees.


With these new stringent measures in place, we have instructed all retail partners, including essential services tenants, to contact Centre Management immediately should they become aware of any confirmed cases of COVID-19. Centre Management will then work in tandem with the retail partner and relevant health authority to offer every support needed from communicating this to the public, tenants and employees, and additional deep cleaning within the centre.

As recommended by the World Health Organization and local health authorities, we remind customers to:
· Wash hands regularly, using soap and water, or hand sanitizer.
· Sneeze and cough into your arm only.
· Seek your doctor’s advice if you have flu-like symptoms.
· Avoid contact with anyone who displays cold and flu-like symptoms.
· While visiting the mall for essential services only, please remember to maintain a two-metre distance from other shoppers.


On the recommendation pertaining to social distancing and on the basis of the prohibition of large gatherings and events that draw crowds, we wish to advise you that events and activations that were due to be hosted at the mall have been cancelled and/or postponed with immediate effect.


For the coming three weeks, we will be adhering to the President’s national lockdown instructions, but let us all remember that the 21st Century has us all connected thanks to technology, and we remain connected and online daily. Please visit our social media channels for regular updates on essential services tenants and trading hours.

While we continue to operate in a responsible manner, any new directives from the Government will be communicated immediately to all stakeholders, shoppers, tenants, teams and communities via our social media channels.

Thank you for your support and patronage. We wish all you, our valued customers, the very best during these difficult times.

Preston Gaddy
General Manager of Sandton City and Nelson Mandela Square


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